Whether you ordered your temp-tations from or from QVC, if your product arrives broken, has missing pieces or proves to be defective within 30 days of receipt, simply call the temp-tations Customer Service team at 1-80 with proof of purchase for a free replacement piece. What if my temp-tations product arrives broken, has missing pieces, or proves to be defective within 30 days of receipt? If the product is deemed defective, you are not. If your return is because you simply do not like the product, you are responsible for the return shipping and handling costs. Once your return is received and inspected, your refund will be processed and we will notify our payment processor to issue a credit to the credit card or other method of payment used for the initial purchase. To guarantee your refund, please use the shipping method of your choice with tracking or Certified Mail with a return receipt of mail. We will provide you with Return Authorization information, which must be written legibly on the outside of the shipping box.
We ask that you return your items in their original packaging, and make sure that the merchandise is in the same condition as it was upon receipt. If you’re not completely satisfied with your product, simply call our Customer Service team within 30 days of receipt at 1-80 to process your return and refund.
How do I return a product within the 30-day return period? Just keep your receipt for your records, so when you call for a needed replacement, you will have the product information needed for correct replacement. In the meantime, if you need any assistance with a replacement, please call 1-80 to speak to a Product Specialist and they will be happy to help and request some pertinent information to make certain you get the correct replacement sent out to you.
Temp-tations is aware of an issue with our Warranty Registration and working to correct the problem. If you bought the item from QVC, call QVC Customer Service at 1-88 within 30 days of receipt. If you purchased the item from, call our Customer Service team at 1-80 within 30 days of receipt. Temp-tations offers a 30-day money back guarantee. When you try a temp-tations product for 30 days and if you’re not completely satisfied, simply return it for your money back. PRODUCT RETURNS & WARRANTIES What is your return policy? Product Usage – Stoneware & Accessories.